Rickter Company - ISO 9001:2008 (509)
Business Process Management
Rickter Company
Inverness, Scotland
1 Mar 2003
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Ongoing
The Rickter Company Ltd provides training, consultancy and support services in personal and professional development, along with a range of quality, person-centred products based around the unique Rickter Scale® Process.
Their products offer assessment solutions that enable organisations to measure and evidence soft outcomes (i.e. where people are and where they want to be), enabling the accurate and measurable setting of personal objectives.
QEM Solutions developed an online management system and all associated documentation in accordance with ISO 9001:2008 and industry best practice to ensure that the operations and administration of the organisation could be implemented efficiently.
The online management system enables all employees and associates to access the latest information, forms and training materials whenever and where ever they may be working.
Benefits of Engaging QEMS:
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Completely managed ISO 9001 certification process
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Value added process improvements over and above the standard requirements
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Management of Continual Improvement process where necessary
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Onsite training and system reviews
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Continual health check on system
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Internal auditing
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All employees / associates have confidence in the systems they are using
The services provided during implementation and on an on-going basis include:
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Review & assessment of existing processes
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Gap Analysis
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Identification of new processes
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Implementation of new processes
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Preparation for certification visits
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Writing or all processes and procedures to improve business practices
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Acting as Management Representative during implementation process
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Internal auditing
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Periodical system health checks
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Hosting, management and updating of the online Management System