Institute for Employment Studies - ISO 9001:2008 (573)
Business Process Management
Institute for Employment Studies
London & Brighton, England
1 Oct 2009
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Ongoing
IES is an independent, national centre of expertise on productivity, manpower planning and labour market change. Over recent years it has expanded and diversified to become the UK's leading independent centre for research and evidence-based consultancy in employment, labour market and human resource policy and practice. It is not-for-profit, its activities being funded through research and consultancy commissions, and from its corporate membership programme.
QEM Solutions developed an intranet based management system and all associated documentation in accordance with ISO 9001:2008 and industry best practice to ensure that the operations and administration of the organisation could be implemented efficiently.
The intranet management system was developed around their existing infrastructure and robust ISO 27001 systems designed specifically for Departmental Official Information.
Benefits of engaging QEM Solutions are:
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Completely managed ISO 9001 certification process.
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Value added process improvements over and above the standard requirements.
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Management of continual improvement process where necessary.
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Onsite training and system reviews.
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Continual Hhealth check on system.
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Internal auditing.
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All employees / associates have confidence in the systems they are using.
The services provided during implementation and on an on-going basis include:
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Review & assessment of existing processes.
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Gap analysis.
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Identification of new processes.
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Implementation of new processes.
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Preparation for Certification visits.
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Writing or all processes and procedures to improve business practices.
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Acting as Management Representative during implementation process.
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Internal auditing.
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Periodical system health checks.
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Hosting, management and updating of the online management system.